The New Way to CS
Listen here on: Apple Podcast Spotify Google Customer Success has evolved in recent years - from focusing on...
Achieving Success as a CSM
Being a Customer Success Manager is a rewarding role, but can often be overwhelming if one doesn’t prepare and...
Executive Insights: Unveiling the Top Priority in Customer Success Today
Life in Customer Success is certainly never boring. With the business landscape in technology constantly evolving,...
Webinar: Proving Customer Success as a Profit Center
Rewatch our webinar from April 20th 2023. The core reality of corporate life is simply: Power Follows Money. If you...
How Customer Success and Account Management Teams Can Grow Enterprise/Large Customer Accounts
In the highly competitive B2B tech SAAS market, winning large customers is a top priority for companies. However, once...
I love Customer Success because People Matter! It’s not just business, it is absolutely personal.
I had the pleasure of interviewing Jenelle Friday, VP of Customer Success at Forecastable. Hello! Thank you so much...
Grow Your Business From Within with the Premier Customer Success Platform
Stop wasting time on expensive, low-conversion sales and business development tactics. Instead, maximize the value of...
Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech
The "Rule of 40" is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the...
What Is CSM Software? A Comprehensive Guide to Customer Success Platforms
Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an...
The Importance of Retention and Customer Success for SaaS companies
Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a...