The New Way to CS
Listen here on: Apple Podcast Spotify Google Customer Success has evolved in recent years - from focusing on...
Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech
The "Rule of 40" is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the...
What Is CSM Software? A Comprehensive Guide to Customer Success Platforms
Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an...
The Importance of Retention and Customer Success for SaaS companies
Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a...
Customer Intelligence is the key to unlocking revenue growth!
I had the pleasure of interviewing Mary Poppen, Chief Business and Customer Officer at involve.ai recently. We...
Customer Success goes beyond a function — it is a mindset
I had the pleasure of interviewing Stephanie Hamilton, a gregarious woman who has dedicated the past 15+ years to the...
Customer Success — one of the greatest revenue engines ever
I had the pleasure of interviewing Ariel Benzakein. Ariel has over 25 years of experience leading high performing...
Customer Success — the art of putting value & people first
I had the pleasure of interviewing Nir Kalish, Director of Customer Success at StrongDM, CS coacher, and CS advisor....
Value is all about the outcome, not just the journey.
(Although he loves customer journey’s too!)
I had the pleasure of interviewing Michael Boyd, a long-time customer success leader who has just stepped into a new...
Axonius’ James Levine sees an exciting future for the Customer Success space
I had the pleasure of interviewing James Levine who brings with him over 21 years of experience in the Customer...