The "Rule of 40" is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the...

Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an...

Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a...

I had the pleasure of interviewing Mary Poppen, Chief Business and Customer Officer at involve.ai recently. We...

I had the pleasure of interviewing Stephanie Hamilton, a gregarious woman who has dedicated the past 15+ years to the...

I had the pleasure of interviewing Ariel Benzakein. Ariel has over 25 years of experience leading high performing...

I had the pleasure of interviewing Nir Kalish, Director of Customer Success at StrongDM, CS coacher, and CS advisor....

I had the pleasure of interviewing Michael Boyd, a long-time customer success leader who has just stepped into a new...

I had the pleasure of interviewing James Levine who brings with him over 21 years of experience in the Customer...