The first PLG-powered, full-suite Customer Success Platform

In the last year, we have been working on what we believe is the future generation of CS technology. And we couldn’t be more excited. Here is why:

Things have changed in the customer success (CS, AM) space in recent years. Not just within CS itself with the focus shifting from old-school metrics like NPS to new, revenue-impacting metrics like Net Revenue Retention (NRR).

It has also evolved across many other areas. 

We now have more customer data than ever. But it is more siloed than ever.

The need for efficiency and “doing more with less” is more prevalent today than in recent years.

But legacy CS Platforms and systems have not evolved at the same rate. Long time-to-value, difficult implementation processes, data issues, clunky UI/UX, and more have made things unnecessarily difficult for CSMs, AMs, and leaders out there.

But this is not the only major shift in recent years.

How customers buy products and how individuals find tools to improve their work and results has also changed. The same is true for how products are expected to provide – and prove – value & RoI. 

People want to use products that create value from day 1, and they want to see value  before they start to pay or commit long-term.

They don’t want to pay implementation fees or spend months on frustrating onboardings & setup.

From CSMs to Account Managers to CS leaders to other GTM professionals. Both individuals and teams. 

We have heard the same feedback: the need for a quick time-to-value, modern, flexible and highly impactful CS Platform is strong.

So while legacy players in the space continue to spin their wheels, make incremental feature improvements, and talk about “going upstream to the Enterprise segment”, we have decided to go in a different direction.

In the very near future, we will be launching the first ever PLG-powered, full-suite Customer Success Platform, powered by AI and built for the modern CS, AM & GTM person and team in mind.

So why Product-Led-Growth (PLG), and why now?

For all the reasons already mentioned and because there are hundreds of thousands of small, growth-stage and mid-sized companies out there that need better CS software to win, manage, retain and grow customers.

Software they can use for free and scale up at the right time, with the right package and fit for them.

For that reason, we are not launching a simplified and basic version of our Enterprise Customer Success Platform.

Instead we have taken inspiration from one of our favorite companies to look up to, Hubspot. A CRM that anyone can get started with easily. For free or with a package that is the right fit for them at every stage of their growth journey.

A company that at their beginning disrupted the legacy players in the CRM space with this customer-first business model. And inspired new companies in their space to do the same. 

So we are doing the same, with the upcoming launch of RevSetter CustomerOS.

Disrupting the legacy players in the CS space and making it easy for every individual and team to elevate their work and results.

So you can expect that every package will be packed with value and end-to-end CSP capabilities, built on a next-gen, proprietary data model and powered by the latest technologies.

This includes the free-for-ever plan that can replace your current CSP, manual spreadsheets & resources or elevate your workflows around your current CRM. 

We look forward to welcoming you into the future of Customer Success so make sure to Join the Waitlist today to be one of the first people to get early VIP access to RevSetter CustomerOS in the coming weeks!

Haydar Al-Saad
CEO, RevSetter