One of the most important metrics for SaaS companies is your customer lifetime value. Understanding this metric can...
The Success Revenue Blog
Resources, tips and concepts for SaaS and Customer Success professionals at all levels
How to Calculate Customer Retention Rate: Exploring Customer, Gross, and Net Retention
How do you calculate customer retention rate? What’s the difference between gross and net retention rates? And most...
How to Improve B2B Retention With the Customer Journey Map
The customer journey map can provide insights into your audience, offering, and future as a company. But how can the...