The spotlight is on GTM leaders in 2024! Throughout the year, we'll be sharing insights and perspectives from...
The Success Revenue Blog
Resources, tips and concepts for SaaS and Customer Success professionals at all levels
CS in the Middle East Webinar Series
RevSetter Founder and CEO Haydar Al-Saad is part of an excellent guest lineup for the 'CS in the Middle East' webinar...
The Digital CX Podcast: Modern Post-Sales Revenue Growth
RevSetter Founder & CEO Haydar Al-Saad joined Alex Turkovic and The Digital CX Podcast recently to discuss our...
Introducing RevSetter CustomerOS
The first PLG-powered, full-suite Customer Success Platform In the last year, we have been working on what we believe...
CS Angel: Should You Monetize Customer Success?
RevSetter sponsored another CS Angel Pay It Forward event discussing a new approach to the crucial practice of tying...
5 Instant Takeaways on How Cricket Can Inspire Better Customer Success Practices
With the 2024 ICC T20 World Cup being co-hosted in the United States, our Customer Success team has gotten the chance...
CxXchange SuccessHour Industry Series Partnership
Why does it seem like Customer Success is so different in every company? Sometimes CS frameworks aren’t as obvious...
CS as a Driver of Revenue Growth
People are finally starting to respect Customer Success (CS) more in SaaS, and CS has emerged as a pivotal function...
Post-Sales Renewal Negotiation Checklist
Renewals in the SaaS industry require a unique approach, as they often involve complex solutions and long-term...
CS Leadership: Driving Team Success
Being a CS leader isn’t just about managing a team - it's about inspiring a collective commitment to customer...
The Role of Customer Success in Go-to-Market Alignment
Aligning Customer Success teams with your full go-to-market (GTM) strategy is crucial for sustainable growth and...
Competitive Analysis: Strategies for Success
Staying ahead of the competition is essential for success, and a key component of this is conducting a thorough...
Maximizing ROI from Your CS Platform Investment: Tactical Strategies for SaaS Executives
Investing in a Customer Success (CS) platform is a significant decision for SaaS companies aiming to drive growth and...
Making It Personal: A Tactical Guide for Cultivating Customer Relationships
Besides affecting the bottom line of the business in terms of retention and expansion metrics, CSMs and Account...
CS Angel Webinar: Revenue Acquisition Cost (RAC)
We are pumped to be sponsoring CS Angel's first Pay It Forward event for 2024 on the CRITICALLY IMPORTANT subject of...
Setting Customer Success Goals for 2024: A Guide for Success
It’s another new and exciting year in the tech world, which means it’s time to set clear goals and expectations for...
The Essential Role of Customer Success in Driving Revenue for SaaS Companies
In today's competitive SaaS landscape, ensuring customer success has become paramount for companies looking to drive...
Maximizing Customer Success & Revenue Potential: A Holistic Approach to the full Revenue Journey
In today's fiercely competitive SaaS and tech industry, driving revenue is a multifaceted endeavor that extends far...
Maximizing Growth: The Synergy of Customer Success and Account Management in B2B SaaS
In the ever-evolving landscape of B2B SaaS, the triumphant ascent of tech companies hinges on their ability to not...
Executive Insights: Unveiling the Top Priority in Customer Success Today
Life in Customer Success is certainly never boring. With the business landscape in technology constantly evolving,...
Webinar: Proving Customer Success as a Profit Center
Rewatch our webinar from April 20th 2023. The core reality of corporate life is simply: Power Follows Money. If you...
How Customer Success and Account Management Teams Can Grow Enterprise/Large Customer Accounts
In the highly competitive B2B tech SAAS market, winning large customers is a top priority for companies. However, once...
I love Customer Success because People Matter! It’s not just business, it is absolutely personal.
I had the pleasure of interviewing Jenelle Friday, VP of Customer Success at Forecastable. Hello! Thank you so much...
Grow Your Business From Within with the Premier Customer Success Platform
Stop wasting time on expensive, low-conversion sales and business development tactics. Instead, maximize the value of...
Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech
The "Rule of 40" is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the...
The New Way to CS
Listen here on: Apple Podcast Spotify Google Customer Success has evolved in recent years - from focusing on...
What Is CSM Software? A Comprehensive Guide to Customer Success Platforms
Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an...
The Importance of Retention and Customer Success for SaaS companies
Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a...
Customer Intelligence is the key to unlocking revenue growth!
I had the pleasure of interviewing Mary Poppen, Chief Business and Customer Officer at involve.ai recently. We...
Customer Success goes beyond a function — it is a mindset
I had the pleasure of interviewing Stephanie Hamilton, a gregarious woman who has dedicated the past 15+ years to the...
Customer Success — one of the greatest revenue engines ever
I had the pleasure of interviewing Ariel Benzakein. Ariel has over 25 years of experience leading high performing...
Customer Success — the art of putting value & people first
I had the pleasure of interviewing Nir Kalish, Director of Customer Success at StrongDM, CS coacher, and CS advisor....
Value is all about the outcome, not just the journey.
(Although he loves customer journey’s too!)
I had the pleasure of interviewing Michael Boyd, a long-time customer success leader who has just stepped into a new...
Axonius’ James Levine sees an exciting future for the Customer Success space
I had the pleasure of interviewing James Levine who brings with him over 21 years of experience in the Customer...
Building an Effective Customer Success Team
Customer success teams are crucial to organizations from SaaS companies to small businesses to global corporations....
How to Calculate and Improve Customer Lifetime Value
One of the most important metrics for SaaS companies is your customer lifetime value. Understanding this metric can...
How to Calculate Customer Retention Rate: Exploring Customer, Gross, and Net Retention
How do you calculate customer retention rate? What’s the difference between gross and net retention rates? And most...
Why Investing In Customer Success Software Is Key to Business Growth
Growing a business sustainably is tough. New business is risky and lead generation tactics can waste significant...
How to Identify the Best Upselling & Cross-Selling Opportunities for Your B2B Business
Existing customers are one of your most valuable assets when it comes to company growth and expansion. But how can you...
Ditch the old-school Customer Lifecycles
What is different between pre-sales (new business/new logos) and post-sales (customer success, account management...
The Next Transformation of Customer Success
The story of CS is still in its early stages, but is entering a pivotal point in time. A time that calls for...
How to stay organized in Customer Success
Most CS leaders would agree that staying organized is key to being successful in CS, whether it is on a micro-level...
Does your team know what truly creates value?
To all CS leaders & CS professionals out there. Go to a few of your CSMs/account managers individually and ask...