The first PLG-powered, full-suite Customer Success Platform In the last year, we have been working on what we believe...
5 Instant Takeaways on How Cricket Can Inspire Better Customer Success Practices
With the 2024 ICC T20 World Cup being co-hosted in the United States, our Customer Success team has gotten the chance...
CS as a Driver of Revenue Growth
People are finally starting to respect Customer Success (CS) more in SaaS, and CS has emerged as a pivotal function...
Post-Sales Renewal Negotiation Checklist
Renewals in the SaaS industry require a unique approach, as they often involve complex solutions and long-term...
CS Leadership: Driving Team Success
Being a CS leader isn’t just about managing a team - it's about inspiring a collective commitment to customer...
The Role of Customer Success in Go-to-Market Alignment
Aligning Customer Success teams with your full go-to-market (GTM) strategy is crucial for sustainable growth and...
Competitive Analysis: Strategies for Success
Staying ahead of the competition is essential for success, and a key component of this is conducting a thorough...
Maximizing ROI from Your CS Platform Investment: Tactical Strategies for SaaS Executives
Investing in a Customer Success (CS) platform is a significant decision for SaaS companies aiming to drive growth and...
Making It Personal: A Tactical Guide for Cultivating Customer Relationships
Besides affecting the bottom line of the business in terms of retention and expansion metrics, CSMs and Account...
Go-To-Market Spotlight
The spotlight is on GTM leaders in 2024! Throughout the year, we'll be sharing insights and perspectives from...