Webinar: Proving Customer Success as a Profit Center

haydar.al-saad

21 Apr

Rewatch our webinar from April 20th 2023.

The core reality of corporate life is simply: Power Follows Money. If you are not perceived as being necessarily connected to strategically significant profitability streams, in hard economic times, your job and your team may be at-risk. How does your company view your Customer Success group today? As a cost center? Nice-to-have, but..? If your status is unclear, it’s time to act.

Host: Haydar Al-Saad, CEO of RevSetter

Moderator: Mikael Blaisdell, Executive Director of the worldwide Customer Success Association

Panelist:

Amy Mustoe, VP of Customer Success at Cledara

Ed Powers, Principal of Service Excellence Partners

Frank McCracken, CEO of Wigmore IT

Check out our other blog posts

The New Way to CS

Listen here on: Apple Podcast Spotify Google Customer Success has evolved in recent years - from focusing on old-school, vanity metrics and being seen as a support or services function to focusing on value-creating, ROI-driven metrics and being seen as a revenue...

Achieving Success as a CSM

Being a Customer Success Manager is a rewarding role, but can often be overwhelming if one doesn’t prepare and prioritize properly. After all, keeping a full portfolio of clients happy and successful while still actively pursuing growth opportunities requires a...

Executive Insights: Unveiling the Top Priority in Customer Success Today

Life in Customer Success is certainly never boring. With the business landscape in technology constantly evolving, Customer Success teams must be capable of adapting quickly and prioritizing the right strategies. Given the uncertainty of the last 6 months, our team at...

How Customer Success and Account Management Teams Can Grow Enterprise/Large Customer Accounts

In the highly competitive B2B tech SAAS market, winning large customers is a top priority for companies. However, once the deal is closed, the real work begins to keep these valuable customers happy and retain them for the long term. This is where customer success and...

I love Customer Success because People Matter! It’s not just business, it is absolutely personal.

I had the pleasure of interviewing Jenelle Friday, VP of Customer Success at Forecastable. Hello! Thank you so much for giving me the opportunity to share my story. I’m originally from the Seattle, WA area so yes I love cloudy rainy days, green surroundings all year...

Grow Your Business From Within with the Premier Customer Success Platform

Stop wasting time on expensive, low-conversion sales and business development tactics. Instead, maximize the value of the customers you already have with RevSetter. The Customer Success Platform Built for Revenue Retention A Suite of Customer Success Tools at Your...

Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech

The "Rule of 40" is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the sum of a company's growth rate and profit margin, and a result of 40 or higher is considered a good indicator of a healthy and sustainable business....

What Is CSM Software? A Comprehensive Guide to Customer Success Platforms

Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an immensely powerful tool for businesses of all sizes. It helps companies focus on the satisfaction of their current customer portfolio to grow their business...

The Importance of Retention and Customer Success for SaaS companies

Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a company to retain and grow its customer base over time. In the B2B (business-to-business) space, the importance of NRR cannot be overstated as it is...

Customer Intelligence is the key to unlocking revenue growth!

I had the pleasure of interviewing Mary Poppen, Chief Business and Customer Officer at involve.ai recently. We discussed all things “Customer” and how to drive amazing customer experiences at scale while growing Net Revenue Retention! Mary Poppen is the Chief Business...