How to pick a Customer Success tool
As Customer Success continues to boom, there are more and more leaders out there in search of a great Customer Success...
Help! How do I hit my CS quota?
You are in SaaS. You are a CSM, Account Manager, or CS Account Executive and you are measured on churn. Gross Revenue...
Ditch the old-school Customer Lifecycles
What is different between pre-sales (new business/new logos) and post-sales (customer success, account management...
Maximize your CS portfolio today
Having the right strategy to get the most out of your portfolio will help you unlock your full potential. But as all...
The Next Transformation of Customer Success
The story of CS is still in its early stages, but is entering a pivotal point in time. A time that calls for...
How to stay organized in Customer Success
Most CS leaders would agree that staying organized is key to being successful in CS, whether it is on a micro-level...
Does your team know what truly creates value?
To all CS leaders & CS professionals out there. Go to a few of your CSMs/account managers individually and ask...