Customer Retention Strategies - Customer Success Resources

The Success Revenue Blog

Resources, tips and concepts for SaaS and Customer Success professionals at all levels

Building an Effective Customer Success Team

Customer success teams are crucial to organizations from SaaS companies to small businesses to global corporations....

One of the most important metrics for SaaS companies is your customer lifetime value. Understanding this metric can...

How do you calculate customer retention rate? What’s the difference between gross and net retention rates? And most...

The customer journey map can provide insights into your audience, offering, and future as a company. But how can the...

Growing a business sustainably is tough. New business is risky and lead generation tactics can waste significant...

Existing customers are one of your most valuable assets when it comes to company growth and expansion. But how can you...

As Customer Success continues to boom, there are more and more leaders out there in search of a great Customer Success...

You are in SaaS. You are a CSM, Account Manager, or CS Account Executive and you are measured on churn. Gross Revenue...

What is different between pre-sales (new business/new logos) and post-sales (customer success, account management...

Having the right strategy to get the most out of your portfolio will help you unlock your full potential. But as all...