Building an Effective Customer Success Team
Customer success teams are crucial to organizations from SaaS companies to small businesses to global corporations....
How to Calculate and Improve Customer Lifetime Value
One of the most important metrics for SaaS companies is your customer lifetime value. Understanding this metric can...
How to Calculate Customer Retention Rate: Exploring Customer, Gross, and Net Retention
How do you calculate customer retention rate? What’s the difference between gross and net retention rates? And most...
How to Improve B2B Retention With the Customer Journey Map
The customer journey map can provide insights into your audience, offering, and future as a company. But how can the...
Why Investing In Customer Success Software Is Key to Business Growth
Growing a business sustainably is tough. New business is risky and lead generation tactics can waste significant...
How to Identify the Best Upselling & Cross-Selling Opportunities for Your B2B Business
Existing customers are one of your most valuable assets when it comes to company growth and expansion. But how can you...
How to pick a Customer Success tool
As Customer Success continues to boom, there are more and more leaders out there in search of a great Customer Success...
Help! How do I hit my CS quota?
You are in SaaS. You are a CSM, Account Manager, or CS Account Executive and you are measured on churn. Gross Revenue...
Ditch the old-school Customer Lifecycles
What is different between pre-sales (new business/new logos) and post-sales (customer success, account management...
Maximize your CS portfolio today
Having the right strategy to get the most out of your portfolio will help you unlock your full potential. But as all...