In this conversation, Ivy and Haydar interview Alex Jardine, Vice President of Customer Success and Revenue Operations at Polyswarm, a cybersecurity platform company. They discuss the nuances of customer success across different regions, particularly focusing on the Middle East. Alex shares insights on the importance of tailored customer success strategies, the alignment between customer success and revenue operations, and the impact of AI and blockchain on customer success. He emphasizes the need for trust and education in customer relationships and offers advice for organizations looking to build customer success in the Middle East.

Keywords
Customer Success, Cybersecurity, AI, Blockchain, Revenue Operations, Middle East, Customer
Experience, Training, Trust, Data Security